Recognise and Respond to Crisis Situations
CHCCCS019 - Recognise and Respond to Crisis Situations
This course provides participants with the skills and knowledge to recognise situations where someone may be in immediate mental health crisis and respond effectively. The course will focus on communication techniques to effectively identify immediate crisis situations. The priority of the course will then be to address any immediate safety concerns by listening empathetically to details, provide structure and strategies for dealing with these situations and working in a collaborative way to minimise risk.
The course will also focus on available referral resources and how staff can take measures to care for themselves in order to recognise and minimise risks to self associated with crisis support.
This course is ideally suited to those who are in a position where they provide care to individuals. Management of crisis may involve face-to-face, telephone or remote contact with persons involved.
The training will involve some pre-course reading with online questions and face to face training lasting for 6 hours. At the conclusion of the training participants will achieve the nationally recognised qualification CHCCCS019 – Recognise and Respond to Crisis Situations.
During the training, participants will work through some hypothetical scenarios to reinforce the skills and knowledge delivered. These scenarios will be selected and customised to fit the environment that the participants work in.
Duration: 1 day of face to face training with pre-course work
Cost: $195 per person